Your Questions,
Beautifully Answered

Yes — every strand we sell is 100% genuine human hair. We source exclusively from Xuchang, Henan Province, the globally recognised hub responsible for a significant portion of the world’s human hair supply, giving us unmatched access to premium raw materials.

Our quality assurance includes cuticle alignment checks, tangle-resistance testing, and shedding evaluations on every batch before dispatch. We never blend synthetic or animal fibre into our products.

Our catalogue is designed to celebrate every texture and every style. We currently offer:

• Textures: Straight, Body Wave, Deep Wave, Loose Wave, Kinky Curly, Water Wave, and Jerry Curl
• Lengths: 10 inches through to 40 inches
• Colours: Natural black, 1B off-black, as well as pre-coloured ombré and highlight options
• Styles: HD Lace Wigs (Full Lace, 13×4, 13×6), weave bundles, closures, and frontals

Can’t find your exact specification? Custom orders are welcomed — simply reach out via WhatsApp or email with your requirements and we’ll curate a solution for you.

HD Lace (High-Definition Lace) is a thinner, finer-grade Swiss lace that melts invisibly into virtually all skin tones, creating an undetectable, scalp-like hairline that standard brown or transparent lace simply cannot match.

The result is a finish that looks genuinely grown from your scalp, which is why HD lace has become the industry standard for editorial and everyday wear alike. All our HD wigs are hand-tied by skilled artisans with decades of experience in Xuchang’s hair manufacturing district.

Yes — wholesale is at the heart of what we do. PapaHair Beauty Collective was built to serve salon owners, distributors, boutiques, and resellers across the globe with competitive, tiered pricing structures.

• Bundles & Weave: Minimum 5 bundles per order
• Wigs (HD Lace): Minimum 3 units per order
• Closures & Frontals: Minimum 5 pieces per order
• Mixed orders are permitted — contact us to discuss your combination

For a personalised quote, complete our contact form or send us a WhatsApp message with your desired products, quantities, and destination country. We’ll respond within 24 hours.

Absolutely. We specialise in custom hair solutions for bridal, editorial, stage, and event styling. Whether you need a specific texture blended, a unique cap construction, or a rare length, our team works directly with you and our manufacturing partners to bring your vision to life.

Custom orders typically require a lead time of 10–21 business days depending on complexity and quantity. A 50% deposit is required at confirmation, with the balance due before dispatch.

We deliver globally — from North America and Europe to Africa, the Middle East, and beyond. Our most popular delivery destinations include the United States, United Kingdom, Nigeria, Ghana, South Africa, Canada, and Australia.

• Express (DHL / FedEx): 3–7 business days worldwide
• Standard Air Freight: 7–15 business days
• Economy: 15–25 business days (available for some regions)

All shipments include a tracking number sent to your email within 24 hours of dispatch. Please note that customs duties and import taxes are the responsibility of the recipient and vary by country.

We’re sorry to hear your order is delayed! Here’s what to do:

• First, check your tracking link — most delays are due to customs clearance, which can add 2–5 business days without visible movement
• If your tracking shows no update for more than 7 business days, contact us directly
• Have your order number and email address ready when you reach out — it helps us resolve things faster

We take delivery issues seriously. If your order is confirmed lost by the courier, we will reship or issue a full refund at no additional cost to you. Reach us via WhatsApp for the fastest response.

With the right care, our 100% human hair can last 12 months or longer with regular wear. Follow these professional guidelines:

• Washing: Use sulphate-free shampoo; wash every 1–2 weeks max. Always detangle before washing
• Conditioning: Deep condition monthly. Leave-in conditioner after every wash keeps strands hydrated
• Heat: Always use a heat protectant before any hot tool use. Maximum 180°C (356°F)
• Sleeping: Braid or twist hair and wrap in a silk or satin bonnet to prevent friction and tangling
• Storage: Store in a hair bag or silk pillowcase in a cool, dry space away from direct sunlight

Yes — because our hair is 100% human, it responds to colour, bleach, perms, and relaxers much like natural hair. However, chemical processing will reduce longevity and is done at the client’s discretion.

• We recommend using a professional colourist, especially for bleaching or drastic colour changes
• Bleaching knots on HD lace wigs: use diluted bleach and process for a shorter time than you would with standard lace
• Deep condition thoroughly after any chemical treatment to restore moisture
• Note: chemically treated hair will not be eligible for returns

We also offer a range of pre-coloured units in popular tones if you’d prefer to avoid the process altogether. Ask us about our current colour stock.

Your satisfaction is our priority. We operate a 14-day return window from the date of delivery for eligible items, subject to the following conditions:

• Hair must be unworn, unwashed, and unaltered — in its original packaging with all tags intact
• Items that have been chemically treated, cut, coloured, or styled are not eligible for return
• Please photograph the item and original packaging before dispatching your return
• Return shipping costs are the responsibility of the buyer unless the item is proven defective or incorrectly sent

We believe in long-term relationships with our clients, not one-off transactions. If something isn’t right, we want to make it right.