SalePapaHair Beauty | P16/613 Highlight Lace Front Wig 13×6 – 180% Density | Papahair
Price range: $289.90 through $464.90
Select optionsLast Updated: January 2025 · Version 1.0
Policies · Transparency · Your Peace of Mind
Shipping & Returns Policy.
Clear, fair, and designed around you. Everything you need to know about how we deliver and how we make it right.
1–3
Business days to process
3–7
Days by Express
14
Day return window
24h
Support response
Section 01
Shipping Policy
At PapaHair Beauty Collective LLC, we are committed to delivering your order swiftly, safely, and with full transparency. We ship globally from our base in Xuchang, Henan Province, China — the world’s premier hair manufacturing district — and work with the most trusted international logistics partners to get your hair to you in perfect condition.
Processing Time
All orders are carefully processed and quality-checked within 1–3 business days of payment confirmation. Custom and bespoke orders may require an extended production period — this will be communicated to you individually at the time of ordering.
Please note
Weekend & holiday orders
Orders placed on Saturdays after 4:00 PM CST, on Sundays, or on Chinese public holidays will begin processing on the next available business day.
Delivery Options & Timeframes
We offer three tiers of international shipping to accommodate different needs and budgets. All timeframes are calculated from the date of dispatch, not the date of order placement.
Express
3–7
Business Days
DHL Express · FedEx International Priority
Standard Air
7–15
Business Days
EMS · Air Parcel International
Economy
15–25
Business Days
China Post · ePacket (select regions)
Seasonal note
Chinese national holidays
During Chinese national holidays (including Spring Festival / Chinese New Year, National Day Week, and Golden Week), shipping timelines may extend by 5–10 additional business days. We recommend placing time-sensitive orders well in advance of these periods.
Shipping Rates
Shipping rates are calculated at checkout based on destination country, package weight, and chosen delivery method. Wholesale orders with high volume may be eligible for negotiated freight rates — contact us directly for a custom shipping quote before placing large orders.
Where We Ship
Global Delivery Zones
| Region | Key Countries | Express Available | Economy Available |
|---|---|---|---|
| North America | USA, Canada, Mexico | Yes | Yes |
| Europe | UK, France, Germany, Italy, Netherlands + more | Yes | Yes |
| West Africa | Nigeria, Ghana, Senegal, Côte d’Ivoire | Yes | Limited |
| Southern Africa | South Africa, Kenya, Tanzania, Zimbabwe | Yes | Limited |
| Middle East | UAE, Saudi Arabia, Qatar, Kuwait | Yes | Yes |
| Asia Pacific | Australia, New Zealand, Singapore, Malaysia | Yes | Yes |
| Caribbean & Latin America | Jamaica, Trinidad, Brazil, Colombia | Select Couriers | Contact Us |
Don’t see your country? Contact us — we ship to virtually everywhere. Some remote regions may incur additional freight surcharges.
Section 02
Order Tracking
Every shipment from PapaHair Beauty Collective is assigned a unique tracking number. Once your order has been dispatched, you will receive a tracking notification email within 24 hours containing your tracking ID and a direct link to monitor your shipment in real time.
How to Track Your Order
- 1Dispatch ConfirmationYou’ll receive an email with your tracking number and courier name within 24 hours of dispatch.
- 2Track OnlineVisit the courier’s tracking portal (DHL, FedEx, or EMS) and enter your tracking number.
- 3Monitor ProgressTrack your package from our warehouse in China all the way to your door.
- 4Contact Us If NeededIf tracking shows no update for 7+ business days, reach out via WhatsApp with your order number.
No tracking update for a few days?
Customs pauses are normal
This is common during international customs clearance — packages can sit at customs for 2–5 business days without visible movement. This is completely normal and does not indicate a problem with your order.
Section 03
Customs, Duties & Taxes
When ordering internationally, your shipment may be subject to import duties, customs taxes, and VAT levied by your country’s customs authority. These charges are entirely outside our control and are not included in your order total or shipping fee.
- Customs fees are the sole responsibility of the recipient and must be paid before your local courier can release the package
- Rates vary widely by country — we recommend checking your local customs authority’s website for estimated charges before ordering
- We declare all packages accurately with their true commercial value in compliance with international trade law — we do not falsify customs declarations
- Packages held at customs for extended periods due to unpaid duties may be returned to us — in such cases, re-delivery costs are the buyer’s responsibility
High-duty regions
UK, EU, Brazil & India
Buyers in the UK, EU, Brazil, and India should be particularly aware of import threshold rules that may trigger duty payments. For large wholesale orders entering these regions, we recommend consulting a local customs broker in advance.
Duty & VAT by country
See estimated VAT, GST, import duty and de minimis values for the USA, Canada, UK, EU, Nigeria, South Africa and Cameroon.
Payment & Tax guide
Quality Guaranteed
Every item is inspected before dispatch. If it falls short of our standards, it doesn’t leave our warehouse.
Photo-Verified Returns
We make the process effortless. Just photo document your item and we handle the rest promptly.
24-Hour Response
All support enquiries are answered within 24 hours. WhatsApp is our fastest channel for urgent cases.
Section 04
Returns Policy
We want every customer to feel completely confident purchasing from PapaHair Beauty Collective. If for any reason you are not satisfied with your order, we operate a 14-day return window from the confirmed date of delivery.
Eligibility for Return
To be eligible for a return, your item must meet all of the following conditions:
- Item is unworn and unwashed — hair must not have been installed, fitted, or placed on any head
- Item is in its original, unaltered state — no cutting, dyeing, bleaching, perming, or heat styling
- Item is in its original packaging with all swing tags, wefts, and accessories intact
- Return is initiated within 14 calendar days of the confirmed delivery date
- You have photographic evidence of the item’s condition at the time of return initiation
Non-Returnable Items
The following items and circumstances are explicitly excluded from our returns policy:
- Hair that has been chemically processed — coloured, bleached, relaxed, permed, or keratin-treated
- Hair that has been cut, resewn, or structurally altered
- Hair that has been worn, washed, or styled with any heat tool
- Custom and bespoke orders made to your specific specifications
- Sale or clearance items marked as final sale at time of purchase
- Items returned after the 14-day window without prior written approval from our team
Unsure if your item qualifies?
Send us photos first
Contact us via email or WhatsApp with photos before initiating a return. Our team will assess your case within 24 hours and advise you on the best resolution — we would rather resolve things fairly than leave you frustrated.
How to Initiate a Return
- 1Contact Us FirstEmail or WhatsApp us within 14 days of delivery. Include your order number and reason for return.
- 2Send PhotosPhotograph the item and original packaging clearly. This protects both you and us during the process.
- 3Receive Return AddressOnce approved, we’ll provide the return shipping address and instructions. Do not return items without approval.
- 4Ship & TrackPackage carefully and ship using a tracked service. Share your tracking number with us once dispatched.
Return shipping costs are borne by the buyer unless the item is confirmed defective, incorrect, or damaged in transit, in which case PapaHair will cover all return shipping expenses.
Section 05
Refunds & Resolutions
Once your return is received and inspected by our team, we will notify you of the outcome within 3 business days. If your return is approved, a refund will be processed by one of the following methods:
Original payment method
Refunds are issued back to the original card, account, or payment platform used at checkout
Store credit
At your preference, we can issue store credit with a 5% bonus value
Exchange
We can arrange an exchange for an item of equivalent or greater value (you pay the difference)
Refund Timeline
| Payment Method | Processing Time | Bank Clearance |
|---|---|---|
| PayPal | 1–2 business days | Instant – 3 days |
| Credit / Debit Card | 3–5 business days | 5–10 business days |
| Bank Transfer (Wire) | 3–5 business days | 3–7 business days |
| Store Credit | Same day | Immediate |
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or does not match your order, please contact us within 48 hours of delivery with clear photographs of the issue. In all such cases, we will offer one of the following at no extra cost to you:
Replacement
A full replacement shipment dispatched via Express courier at our expense
Full refund
A complete refund of the item value plus original shipping paid
Store credit +10%
A store credit of the item value plus a 10% goodwill addition
Our commitment to you
Relationship first
We are a relationship-first business. We will always work to find the fairest resolution for every customer. If you have a concern that isn’t addressed in this policy, please reach out — we will do everything within our power to make it right.
Dispute Resolution
In the rare event of an unresolved dispute, we encourage customers to first attempt resolution directly with our team via email. If a satisfactory resolution cannot be reached, customers have the right to escalate through their payment provider’s buyer protection programme (such as PayPal Buyer Protection or credit card chargeback mechanisms).
PapaHair Beauty Collective LLC reserves the right to amend this policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of any revisions. For questions about this policy, contact us at support@papahair.com.
Ships in 1–3 Business Days
Shop Wigs That Ship Fast
Every order is quality-checked in Xuchang and sent with full tracking.
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Related Policies & Help
Payment & Tax
Payment methods, VAT, GST and import duties by country.
Read policy
Safety & Quality
Ethical sourcing, testing and our 90-day quality guarantee.
Read policy
Privacy & Terms
How we protect your data and the terms of using our store.
Read policy
Track Your Order
Check where your PapaHair parcel is right now.
Track order
Live Help & Support
Shipping or Return Question?
All support enquiries are answered within 24 hours. WhatsApp is our fastest channel for urgent cases.
WhatsApp Support Line
Send your order number for tracking, returns or delivery help.
Chat on WhatsApp
Support hours: Monday – Saturday · 8:00 AM – 9:00 PM (GMT+8)
Email: support@papahair.com
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